We can usually arrange shipping for general cargo. For less common products, please provide the HS code if available so we can check the shipping options and quote accurately. We do not yet have sufficient handling experience with dangerous goods or standalone batteries, so we are not accepting them for shipment.
Explore freight services
MODERN FUTURE / SERVICE GUIDE
How we work.
What to expect.
Importing from China? See what to share for a quote and how we coordinate collection through delivery.
Start a shipping enquiry01 / GETTING STARTED
Ready to ship?
Start with these details.
Use the checklist below to prepare your enquiry. Already have a complete packing list? Send it directly, and we'll plan the route and delivery scope around your shipping needs.
BRIEF PREPARATION0 / 6
Start on WhatsAppHave a complete packing list? Send it directly. We'll review it and confirm what else is needed.
Send it on WhatsAppStill missing something? Send what you have. If the HS code is unknown, start with the product, material and photos; we will explain what else is needed.
What happens next?
- We review the cargo and flag any missing details.
- We compare available ocean services and air options against your deadline.
- You receive a written collection-to-delivery quote with charges, timing and additional-cost conditions.
02 / THE PROCESS
One shipment.
Different responsibilities.
Choose a term to follow the shipment. Select a stop to see the work and who takes it on.
SELECTED TERM
DDP · Delivered duty paid
The seller brings the goods to the named place, clears import and pays applicable duties and taxes. The buyer unloads at delivery.
RISK HANDOFFAt the named place, ready for unloading
Confirm import feasibility and special delivery costs in the quote.
AT THIS STOP / 01
Factory
- Seller
Goods ready for collection
The seller packs, marks and makes the goods available at the agreed place for collection.
- Seller
Loading & pickup
Arrange the pickup slot, vehicle and loading; check package count, labels, outer packing and measurements. Under EXW, the buyer handles loading and collection.
The map shows seller and buyer responsibilities under Incoterms® 2020. Our operating scope and charges are confirmed in the written plan. View ICC rules
03 / EXCEPTION HANDLING
When plans change,
know the next move.
From warehouse discrepancies to failed delivery, see how we verify, coordinate and update each case.
CASE / 01ORIGIN
Cargo data differs
YOU MAY SEEReceived count, weight or dimensions differ from the packing list
- 01 / VERIFY
Recheck measurements and retain warehouse records and photos.
- 02 / COORDINATE
Confirm final packing with the supplier and review chargeable weight and routing.
- 03 / UPDATE
Share revised charges or handling options for written approval.
WHAT WE NEED FROM YOU
Confirm final package count, weight and dimensions with the supplier.
These are typical response paths. Available options, charges and claims depend on the shipment, carrier requirements and written agreement.
04 / FAQ
Before you ship,
get clear answers.
Eight practical answers on cargo acceptance, costs, payment, timing, delivery and claims.
SELECT A QUESTION FOR THE ANSWERThe quote uses the final packed piece count, gross weight, dimensions and stackability. Warehouse measurements, packing or route changes can affect chargeable weight, volume and cost. We explain the difference and revised option before asking you to confirm.
Understand cost factorsThe starting point differs for ocean, air and door services, so check the basis stated in the quote. Cargo and documents must be ready before dispatch; express estimates generally start after carrier collection. Schedules, inspections and delivery appointments can affect arrival.
Read the timing guideDDP places import clearance and applicable duties and taxes with the seller, but the service quote still needs to define what is included and excluded. Confirm how inspection, storage, remote or residential delivery, liftgate and special handling charges are treated before dispatch.
Review destination chargesPayment is required before dispatch. Once the shipping plan is confirmed, pay according to the written instructions for that shipment. We arrange dispatch after the payment is verified. The amount, currency and due date are stated in the quote and payment instructions.
Confirm payment with usWe can provide a Hong Kong USD receiving account. Use the written payment details for your shipment and check the payee name, account number, currency and amount before transferring funds. If account details change unexpectedly, verify them through a contact method already listed on our website. Send the transfer record and shipment reference to our team for reconciliation.
Verify payment detailsNot necessarily. Share the postcode, address type, vehicle access, appointment needs, dock, liftgate, forklift and unloading contact. Unloading, carry-in, upstairs delivery and installation must be agreed separately and written into the plan.
Review delivery responsibilitiesFull cargo value is not an automatic payout. Before dispatch, confirm whether insurance is arranged, the declared value, coverage, deductible, exclusions and claim documents. Damage is assessed under the carriage terms, policy and evidence.
Discuss with the team